Carey Jean (she/her)
Project Coordinator
ABOUT ME
Where Vision Meets Execution
I've been running projects for as long as I can remember, starting with my own family. I was the one mapping out vacation itineraries, pulling off reunions, and making sure everything ran smoothly when life threw us curveballs. I'm all about building systems that don't just get things done, they make the whole experience better. I solve problems with vision, creativity, and a knack for turning moving parts into a smooth operation. My portfolio is packed with tools, artifacts, and projects I've built from scratch.
EDUCATION
January 2023 - Present
Associate's Degree in Project Management
Broward College
Focused on team leadership, scheduling, and cost control using industry tools and Agile methods.
EXPERIENCE
November 2024 - Present
Product Support Specialist
Social Finance
• Resolved an average of 60–100+ member inquiries per day via phone and chat maintaining a 97%+ satisfaction rating across all
support channels.
• Achieved first-contact resolution in over 75% of cases, reducing repeat inquiries and improving overall efficiency.
• Managed and de-escalated high-stress situations with professionalism,
• Maintained detailed and compliant documentation in CRM systems (e.g., Zendesk, Salesforce), ensuring almost 100% accuracy
• Improved internal knowledge base efficiency by revising and updating over 20 support articles
• Actively participated in pilot programs and feature rollouts, providing feedback for 3+ major product updates.
• Designed and implemented custom issue tracking forms to log a